Relationship Management

Since my first role as a sales assistant at a conveinience store in 1997, I have worked in many different customer facing or purely client focused roles including offering travel advice, selling tickets and managing the sales offices of busy railway stations. I have experience of many difficult and challenging situations, often under extreme pressure. I have experience of relationship management in many forms, mainly through face-to-face communication, but also by telephone, where I was a telephone operator for a large telecoms company and written email documentation.

Client focused online marketeer

As an experienced SEO Consultant, the primary objective is to serve my clients needs. I am always fully client focused at all times in order to help my clients set and achieve valuable goals. To do this I manage my customers needs by asking the right questions and listening carefully to the answers. I will always prioritise my work based around quick wins, client desire and attainability.

Project Management is key to the success of my clients campaigns. I have studied carefully PRINCE2 methodology and always set realistic, achievable, measureable and timely actions against all my objectives and targets. I ensure all activities have a start and end date, have an expected outcome and an owner. Most importantly, I always ensure this is communicated to all parties.

I thoroughly enjoy working in an Agile environment, where teams work together to ensure a job is completed timely and efficiently, but each individual owns specific tasks. I have run teams where a morning 'scrum' helps bind the team together, ensure impediments are aired and solutions can be found to these.

If you would like to discuss any of these skills with me, please do not hesitate to email: david@needananswer.co.uk.

David Coats CV

David Coats

About David Coats

Employment History

SEO Consultant

Natural Search Director

Natural Search Strategist

Search Engine Optimiser (SEO)

Relationship Management

Educational Achievments

Master of Physics degree

GCSE and A Levels

Summary

David Coats CV

Contact David